TERMS & CONDITIONS OF USE

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using CIPO (the “Service”) operated by CIPO Cloud Software Inc. (“us”, “we”, or “our”). Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.

Customer Agreements and Additional Terms

If your organization has entered into a separate written subscription or services agreement with CIPO Cloud Software, Inc., that agreement controls over these Terms to the extent of any conflict. Certain optional features, including CIPO AI, require additional terms accepted by authorized representatives of your organization and CIPO. An accepted CIPO AI Addendum forms part of your organization’s agreement and controls over conflicting provisions of these Terms concerning CIPO AI. Posting revised website Terms does not, by itself, replace or amend an accepted CIPO AI Addendum.

Subscriptions

Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription. At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or CIPO Cloud Software Inc cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting the CIPO Cloud Software Inc customer support team. A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide CIPO Cloud Software Inc with accurate and complete billing information, including full name, address, state, zip code, telephone number, and valid payment method information. By submitting such payment information, you automatically authorize CIPO Cloud Software Inc to charge all Subscription fees incurred through your account to any such payment instruments. Should automatic billing fail to occur for any reason, CIPO Cloud Software Inc will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Free Trial

This Free Trial section does not apply to CIPO AI trials, which are governed by the CIPO AI section below and the customer’s accepted CIPO AI Addendum.

CIPO Cloud Software Inc may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”). You may be required to enter your billing information in order to sign up for the Free Trial. If you do enter your billing information when signing up for the Free Trial, you will not be charged by CIPO Cloud Software Inc until the Free Trial has expired. On the last day of the Free Trial period, unless you canceled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected. At any time and without notice, CIPO Cloud Software Inc reserves the right to (i) modify the terms and conditions of the Free Trial offer or (ii) cancel such Free Trial offer.

Fee Changes

CIPO Cloud Software Inc, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle. CIPO Cloud Software Inc will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective. Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

CIPO AI

CIPO AI provides optional artificial intelligence features within the Service to assist with activities such as searching and analyzing project information, summarizing content, identifying potential duplicate records, and preparing drafts. Available features depend on the customer’s enabled services.

Activation and Additional Terms

CIPO AI is enabled separately for each customer organization. Before activation, authorized representatives of the customer and CIPO must accept a CIPO AI Addendum, and the customer must authorize activation. The Addendum governs the customer’s use of CIPO AI, including data handling, review responsibilities, and applicable commercial terms. Ordinary use of the Service does not substitute for acceptance of the Addendum.

Complimentary Trial and Fees

Customers may request an initial complimentary three-month trial of CIPO AI, subject to an accepted CIPO AI Addendum. The trial begins when CIPO enables it for the customer organization. CIPO will confirm the start and end dates, included features, and any usage limits in writing. Existing subscription and other agreed fees remain payable.

Continued access after the trial may require additional fees. Any fees, usage allowances, billing terms, and service period must be agreed in a written order form or amendment by authorized representatives of both parties before charges begin. The trial does not automatically convert to paid service, and continued use alone does not constitute acceptance of new AI fees.

Unless paid access is agreed or CIPO confirms a complimentary extension in writing, access to the trial AI features ends when the trial expires. Trial expiration alone does not affect the underlying CIPO subscription or delete existing project records. Temporary promotional access does not permanently include CIPO AI in the base subscription.

These CIPO AI provisions and the accepted Addendum control over conflicting provisions of the Subscriptions, Free Trial, and Fee Changes sections.

Review of AI Outputs

AI-generated information may be inaccurate, incomplete, or outdated. Users must review outputs against relevant source materials and follow their organization’s review and approval requirements before relying on or issuing them. Generating an output does not itself constitute a project approval, construction instruction, payment authorization, or contractual change. CIPO AI does not replace qualified professional judgment.

Data Handling

The accepted CIPO AI Addendum and its completed data-handling schedule govern AI-specific processing arrangements. CIPO’s Privacy Policy provides additional information about personal data processing. Applicable protections in the customer’s agreement continue to apply.

Refunds

Certain refund requests for Subscriptions may be considered by CIPO Cloud Software Inc on a case-by-case basis and granted at the sole discretion of CIPO Cloud Software Inc.

Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness. By posting Content on or through the Service, You represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to delete any material that violates any right of any person and terminate the account of anyone found to be infringing on a copyright. You retain any and all of your rights to any Content you submit, post, or display on or through the Service, and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through the Service. CIPO Cloud Software Inc has the right but not the obligation to monitor and edit all Content provided by users. In addition, Content found on or through this Service is the property of CIPO Cloud Software Inc or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

Communications; Accounts

By creating an Account on our Service, you agree that we may send notifications to you via email regarding Service availability, maintenance, upgrades, etc. Under some subscription plans as outlined on our website, you also agree to subscribe to newsletters, marketing or promotional materials, and other information that we may send. However, you may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

When you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You may not use as a username the name of another person or entity, or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar, or obscene.

Use Restrictions and Customer Obligations

In addition to your obligations and restrictions set forth in Sections 13 and 14 above, you shall not yourself or authorize or permit any third party to (a) reverse engineer, decompile, decode, decrypt, disassemble, or attempt to derive any source code from the Service (except and only to the extent any foregoing restriction is prohibited by applicable law); (b) modify, adapt, or create any derivative works based on the Service; (c) distribute, sell, license, lease, transfer, or otherwise provide any Service to third parties; (d) provide the Service to unaffiliated third parties, including but not limited to on a service bureau, SaaS, or time-sharing basis; (e) unbundle any component of the Service; or (f) use the Documentation except for supporting your authorized use of the Service; or (g) employ or authorize a CIPO competitor to use or view the Service or Documentation, or to provide management, hosting, support or similar services with regard to the Service.  You shall use commercially reasonable efforts to prevent unauthorized access to or use of the Service and notify us promptly of any such unauthorized access or use.

Links To Other Web Sites

Our Service may contain links to third-party websites or services that are not owned or controlled by CIPO Cloud Software Inc.  CIPO Cloud Software Inc has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.  We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that CIPO Cloud Software Inc shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such third-party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services you visit.

Termination

In addition to any termination rights outlined in Section 18, we may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of this Agreement. If you wish to terminate your account, please inform us via email at contact@cipocloud.com. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 15 days’ notice before any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about this Agreement, please contact us at contact@ciposoftware.com

Updated October 1, 2026